Front Office - Concierge

Pendidikan Jenjang : Diploma Prodi :

• Pariwisata
• PARIWISATA SYARIAH (S1)

IPK Minimal : 3 Minimal Semester : 5

Tanggal Penting Tanggal Buka : 11 Juni 2025 WIB Tanggal Tutup : 24 Juli 2025 WIB

Rincian Kualifikasi ● Mahasiswa aktif semester 7 (S1/D4) atau Semester 5 (D3)
● Telah memenuhi persyaratan administratif dari perguruan tinggi.
● Diutamakan memiliki pengalaman part time / casual worker dengan posisi yang sama
● Pernah mengikuti On The Job Training (OJT) atau Praktek Kerja Lapangan (PKL) dengan posisi yang sama
● Memiliki komitmen mengikuti program Magang hingga selesai

Deskripsi Pekerjaan

Front Office - Concierge is responsible for delivering a warm and personalized guest experience by providing accurate information, professional assistance, and seamless coordination with internal departments. 

This role includes greeting guests upon arrival and departure, offering detailed information about hotel facilities and services, and recommending local attractions, restaurants, shopping centers, and activities tailored to guest preferences. FO - Concierge also handles bookings and reservations for transportation, tours, dining, and external services.

Dokumen yang dibutuhkan

Hardskill/Sofskill yang akan dikembangkan 1. Concierge Service Systems and Procedures
2. ⁠Utilization of Guest Assistance Tools (Maps, Travel Brochures, Reservation Platforms)
3. ⁠VIP Guest Protocols and Special Services
4. ⁠Interdepartmental Communication for Coordinating Guest Needs

5. ⁠Handling Guest Complaints Professionally

6. Initiative, Attitude, Work Culture & Value